Client : Baylor Health Care System
Baylor University Medical Center’s ED had been operating at or above capacity for nearly 10 years with negative impact to service, physician referrals, quality metrics, staff morale, and patient satisfaction. We commenced our
healthcare planning process by completing a bed capacity analysis, which involved reviewing the ED patients in progress by hour of the day. With 33 patient rooms, the ED averaged twice that number of patients during peak hours.
Our operational analysis of workflows, staffing, and capacity ensured the design would reflect the emergency department’s specific patient and staff needs. This primary research, supported by
data-driven tools like
dynamic scenario planning and
computer simulation modeling, assisted the space programming and operational planning for the new department. Streamlined operations support increased patient and staff satisfaction, reduced staff stress and patient wait times, and improved patient average length of stay.
expansion to the department tripled the size of the existing facility to house a
major trauma department, two
X-rays, ultrasound, and
lab services. The plan subdivides the large, long building footprint into functional zones and care team areas. Creating these operational units produced an ideal environment for providing optimum healthcare services while minimizing staff travel distances and providing flexibility in the operating size of the department.